- Institute protocols for the use of IT across departments and projects

-Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues

- Provide technical support or training for systems and networks

- Act as link between end users and higher level support

- Setting up new users' accounts and profiles and dealing with password issues

- Respond within agreed time limits to call-outs

- Install and configure software and hardware (printers, network cards etc.)

- Diagnose issues when computers, POS, and software are not working as they should

- Monitor system and network performance

- Perform troubleshooting, repairs and data restoration

- Performance maintenance activities (e.g. backups)

- Maintain licenses and upgrade schedules

- Collaborate with other professionals to maintain standards and functionality

- Maintain highest level of professionalism in activities and appearance at all times to reflect the company’s best image

- Maintain organization of office for filing of documents, correspondence and business records

- Provide historical reference by developing and utilizing filing and retrieval systems

- Maintain the confidentiality of the hotel’s customer’s database

- Abide by the hotel’s rules, regulations, internal procedures and standards

JOB REQUIREMENTS: 

- BA in Computer Science or CCE

- 0-1 year of experience at the same position

- English is must, French is a plus 

- Self-Motivated

- Positive attitude 

- Lebanese Nationality