Senior IT Support وقت كامل وظيفةمنذ 9 أشهر - تكنولوجيا المعلومات والاتصالات - Jdeideh - 753 الآراء
server configuration (windows 2008,2012,2016), Eset Deployment, firewall configuration (Clavister, cisco, FortiGate...)
Remotely resolve end-user desktop/laptop issues in a mixed operating system environment: Windows, Linux, Chrome, and Mac X OS’s. Using Remote software Teamviewer.
Backup, image and restore data on desktop/laptop systems.
4 years of experience in IT or a related field with a strong background in operating systems, desktop/laptop, tablets and hardware support.
Receive inbound calls and record significant information.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
Receive and dispatch service calls or deliveries.
Prioritize calls according to urgency and importance.
Monitor the route and status of field units to coordinate and prioritize their schedule.
Provide field units with information about service calls.
Enter data into a ticketing system, and maintain logs and records of calls, activities and other information.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Ability to prioritize, balances multiple responsibilities, and work under pressure.
Excellent with documentation and working with ticketing systems.
When required provide one-on-one technical training to customers.
4+ years of IT experience or above, with at least one year of helpdesk/desktop support experience
Familiarity with Windows, Linux, Chrome, Mac X operating systems
Above average communication and documentation skills
Valid Driver’s License
We utilize our extensive experience and expertise in providing networking industry services and solutions in order to help you lower cost and increase efficiency by leveraging our immense know-how with state of the art technologies.