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Call Center Supervisor وقت كامل وظيفة

منذ شهرين Support Services Beirut   1K الآراء
تفاصيل الوظيفة
  • Responsible for Call Center team behaviors and assuring that they are supporting clients efficiently
  • Handle Call Center schedule and attendance assuring that they are all coming on time and taking calls
  • Second level of support for issues that CCAs don’t have enough privilege to perform
  • Reporting, Ticketing, Troubleshooting and following up issues
  • Monitor the Call Center Agents' KPIs
وصف الشركة
Cedarcom Group, established in 1997, is a group that includes Mobi, the leading Internet Service Provider (ISP) in Lebanon and Cedarcom, the leading Data Service Operator (DSO).
We are the innovators in the internet and data landscape since we launched our services in 1999.